Customer Care Representative
Columbia, MO
Full-time, 40 hours/week
Pay $24-$28/hour, commensurate with experience
As a Customer Care Representative, you will be the first point of contact for current clients. Customer Care Representatives support clients through a variety of methods including phone, chat, and email. Team members are problem solvers and committed to providing the best customer experience in surety.
Key Responsibilities
- Coordinate client requests
- Finalize transactions including payment, legal documents, and finance agreements
- Analyze problems and seek customer resolutions
- Multitask over multiple service platforms
- Effectively communicate underwriting decisions to clients
- Communicate industry trends to leadership
- Assist with system improvements
- Great interpersonal skills to benefit the team environment
*All Customer Care Representatives must pass the Missouri Property and Casualty Insurance Producer Licensing Exam after being hired and onboarded. The company pays for training and exam fees.
When applying, please note if you currently have a Missouri Property and Casualty License or are fluent in conversational Spanish (neither of which are required for candidate consideration).
To learn more about the job responsibilities, team, and onboarding process, visit our Customer Care Representative Job Spotlight blog post.
What We're Looking For
- High energy and excitement for helping others
- Curious minds with an inherent eagerness to learn and adapt
- Excellent verbal and written communication
- Passion, drive, and work ethic to succeed within the company, team, and individually
- 2 years customer service or insurance industry experience
- Comfortability with navigating basic CRM software and some data entry
- Associate or Bachelor’s degree is preferred
What We Offer
- Competitive salary and comprehensive benefit package
- Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day
- 401(k) plan with 6% company match
- Accrued Paid Time Off
- Paid Parental Leave
- Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
- An opportunity to do meaningful work and love what you do
Pay and Schedule
- $24-$28/hr depending on experience
- 10am -7pm Monday – Friday
Our Perks
Full benefits available
Flexible health, vision, and dental plans to help you be healthy.
Monthly company events
Whether it’s a pie tasting, happy hour, MLB game, or family picnic, enjoy getting to know co-workers.
Excellent 401k plan
Up to 6% matching to help secure your future!
Tuition reimbursement
Continue to learn and grow by taking advantage of our continued education program.
4 weeks paid time off every year
Take time to travel or catch up with loved ones. Try both simultaneously – if you dare!
Fun and casual work environment
Rock your flip flops year-round! If you like cheese puffs, bring enough to share.
I think I'd be a good fit. How do I apply?
Please apply for this role through Indeed.
SuretyBonds.com is an equal opportunity employer.