Customer Care Representative
Columbia, MO
Full-time, 40 hours/week
Pay $24-$28/hour, commensurate with experience
As a Customer Care Representative, you will be the first point of contact for current SuretyBonds.com clients. Customer Care Representatives support clients through a variety of methods including phone, chat, and email. Team members are problem solvers and committed to providing the best customer experience in surety.
What We're Looking For
- High energy and excitement for helping others
- Curious minds with an inherent eagerness to learn and adapt
- Excellent verbal and written communication
- Passion, drive, and work ethic to succeed within the company, team, and individually
It Would Be Great If You Have These Skills Already
- Customer service or insurance industry experience
- Comfortability with navigating basic CRM software and some data entry
- Bachelor's or Associate's Degree (not required)
- Fluent in conversational Spanish (not required)
- Missouri Property and Casualty License (not required)*
*All Customer Care Representatives must pass the Missouri Property & Casualty Insurance Producer Licensing Exam after being hired and onboarded. SuretyBonds.com pays for training and exam fees.
Key Responsibilities
- Coordinate client requests
- Finalize transactions including payment, legal documents, and finance agreements
- Analyze problems and seek customer resolutions
- Multitask over multiple service platforms
- Effectively communicate underwriting decisions to clients
- Communicate industry trends to leadership
- Assist with system improvements
- Great interpersonal skills to benefit the team environment
To learn more about the job responsibilities, team, and onboarding process, visit our Customer Care Representative Job Spotlight blog post.
Our Perks
Full benefits available
Flexible health, vision, and dental plans to help you be healthy.
Monthly company events
Whether it’s a pie tasting, happy hour, MLB game, or family picnic, enjoy getting to know co-workers.
Excellent 401k plan
Up to 6% matching to help secure your future!
Tuition reimbursement
Continue to learn and grow by taking advantage of our continued education program.
4 weeks paid time off every year
Take time to travel or catch up with loved ones. Try both simultaneously – if you dare!
Fun and casual work environment
Rock your flip flops year-round! If you like cheese puffs, bring enough to share.
I think I'd be a good fit. How do I apply?
Send an email along with your resume to [email protected] and tell us why you want to join our team! Please include the position you're interested in with your email.
When applying, please note if you currently have a Missouri Property and Casualty License or are fluent in conversational Spanish (neither of which are required for candidate consideration).
SuretyBonds.com is an equal opportunity employer.