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Customer Care Representative

Columbia, MO

Full-time, 40 hours/week, 10:00 AM - 7:00 PM

Pay negotiable commensurate with experience

Customer Care Representatives are the first point of contact for current SuretyBonds.com clients. Customer Care supports clients through a variety of methods including phone, chat, and email. Team members are problem solvers and committed to providing the best customer experience in surety.

What We're Looking For

  • High energy and excitement for helping others 
  • Curious minds with an inherent eagerness to learn and adapt
  • Excellent verbal and written communication
  • Passion, drive, and work ethic to succeed within the company, team, and individually

It Would Be Great If You Have These Skills Already

  • Customer service or insurance industry experience
  • Bachelor's or Associate's Degree (not required)
  • MO Property and Casualty License (not required)
  • Comfortability with navigating basic CRM software and some data entry

Key Responsibilities

  • Coordinate client requests
  • Finalize transactions including payment, legal documents, and finance agreements
  • Analyze problems and seek customer resolutions
  • Multitask over multiple service platforms 
  • Effectively communicate underwriting decisions to clients
  • Communicate industry trends to leadership 
  • Assist with system improvements
  • Licensed in Missouri (Training, learning, and testing to be provided and paid for)
  • Great interpersonal skills to benefit the team environment

Our Perks

Full benefits available

Flexible health, vision, and dental plans to help you be healthy.

Monthly company events

Whether it’s a pie tasting, happy hour, MLB game, or family picnic, enjoy getting to know co-workers.

Excellent 401k plan

Up to 6% matching to help secure your future!

Tuition reimbursement

Continue to learn and grow by taking advantage of our continued education program.

3 weeks paid time off every year

Take time to travel or catch up with loved ones. Try both simultaneously – if you dare!

Fun and causual work environment

Rock your flip flops year-round! If you like cheese puffs, bring enough to share.

I think I'd be a good fit. How do I apply?

Send an email along with your resume to [email protected] and tell us why you want to join our team! Please include the position you're interested in with your email.

SuretyBonds.com is an equal opportunity employer.